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Refund & Exchange

Return Authorization
Proof of purchase (Copy of invoice) and a valid Return Merchandise Authorization (RMA) number is required for all product returns. Prior authorization for all returned items is required. We will not accept returned items without an authorized Return Merchandise Authorization (RMA) number.

To obtain a RMA number, please fill out our contact form by clicking “contact us” tab online. A request for return of products must specify full name, email address, phone number, type of RMA (replacement or credit), invoice number, date of purchase (DOP), reason for return, and quantity. Our technician will review your RMA request and call you within a couple of hours. If approved, a RMA number with detailed instructions on returning an item will be emailed to you. Please note that a RMA number will be valid for only ten (10) days. Any item returned after the expiration date will not be accepted.

Packages returned to us must be marked with the RMA number on the outside of the package and shipped to us to the attention of Returned Goods. We recommend that you insure your shipment against loss or damage. We will not be responsible for returns being lost or damaged.

Please allow up to 5 business days to process your returns or exchanges (once we receive your merchandise with your RMA).

Refunds
We will process your return promptly upon receipt in our warehouse. All refunds will be issued in the same manner as original method of payment for purchase within ten (10) business days of receipt of returned items.

Customers paying with a check will be issued a refund check. Please note that refunds by check for purchases made by check will not be released until the customer’s check has cleared the bank. Refund checks are sent via first class mail. Should there be any delay in the mail, please be advised that we cannot reissue a refund check until thirty (30) business days after the issue date. For credit card payment, banks usually take one to two billing periods before refunds appear on your credit card statement.

Undeliverable or refused products, due to incorrect address and/or absence, will be refunded in the same manner as original method of payment for purchase, less the shipping and 25% restocking charges.

For orders coming with free shipping, a $5 shipping fee will be deducted from your total credit.

Exchanges
We will ship the replacement item via normal non-express shipping as soon as possible based on the availability of stock.

Non-Defective Product
All non-defective items can be returned within thirty (30) days of the original invoice date for a refund or exchange. A 25% restocking and handling fee will apply. You are responsible for the return shipping cost. For exchange requests, you also cover shipping charges on the replacement item.

Defective Product
All defective items can be returned within 30 days of the original invoice date for a refund or exchange. We reserve the right to require the photographic proof that the item is DOA (Dead on Arrival) or defective. You are responsible for the return shipping cost; we will not reimburse that. For exchange, if the returned product is verified defective, we will cover the shipping and handling charges on the replacement item.

Purchased Wrong Products
If bought a wrong item, you must inform us within 10 days of the original invoice date. The battery must be returned in a new condition. A 25% restocking and handling fee may apply. You are responsible for return shipping charges. For exchange, you are responsible for reshipping charges and price difference between the original item and the replacement item.

Shipped Wrong Products
If a wrong product is shipped, you must inform us within ten (10) days after delivery. We are eligible for requiring the wrong item to be returned. We reserve the right to require the photographic proof about the wrong item. The wrong item should be returned back via normal non-express shipping, such as USPS Priority Mail, and we will reimburse you the return shipping cost. Upon receiving the returned items, we will reship the correct one as soon as possible depending on availability of the product. We will cover the reshipping fee for the correct item.

Packages Lost in Transit
An item is considered lost if it does not reach the customer after two weeks (14 days) of the estimated scheduled delivery date. If the tracking number shows that it is delivered to the correct address, we are not liable for the shipment. You must contact the shipping company with the tracking number we provide. If the tracking number states that it is not delivered, you will need to fill out an affidavit, sign it and email or fax back to us and we will reship the package. We have the right to wait an additional two (2) weeks for investigation with the shipping carrier. We are responsible for the reshipping fee.

Items Damaged by or Stolen from Shipping
A product is considered damaged from shipping when the package includes a document from the shipping company that the package was torn open and the item is damaged. A product is also considered damaged if the product has cracks or physical visual damage when you open the package. You must contact our customer service department within five (5) days of the delivery date, fill out an affidavit, sign it, and send it back to us with the damaged product. If the damaged items are not received within 30 days of the delivery date, there will be an additional $10 fee.

A product is considered stolen from shipping when the shipping company includes a document in the received package that the packaged was torn open and the content is missing. You must contact our customer service department within five (5) days of the delivery date, fill out an affidavit, sign it, and send it back to us.

Once we receive the signed affidavit, and the document from the shipping company stating the product is damaged or stolen in transit, and if any, the damaged product, we will reship another item at our cost.

The customer is responsible for return shipping costs. We will not reimburse it.

Wrong Address & Undeliverable Address
If customers inform us that they have provided a wrong shipping address, we will try to intercept the order but we cannot guarantee it because we process orders very quickly.

If the buyer has provided a wrong address and if the order is not returned to us, we are not responsible. This would be considered a lost item (see “Packages Lost in Transit”). We will not issue a refund.

If the order is returned to us due to an undeliverable or wrong address (or other unknown reasons), the customer may request for a reshipment. The customer is responsible for the reshipping and handling fees.

Cancelled Order
If the buyer requests to cancel an order, we will try to intercept the order but we cannot guarantee it because we process orders very quickly. If the order cannot be intercepted, the policy ‘Non-Defective Product” will apply. When receiving the package, you may write “Refuse Delivery” on the package and give it back to the shipping carrier. If the order can be intercepted, we will cancel the order and refund the full amount.

Backordered Products
Backorder cannot be cancelled once the order is sent to us. If the customer insists requesting to cancel the backorder, 30% handling fee and shipping costs of the backordered items will be charged to the customer.